Software & Innovation
The MNF Group has a long history of innovation and software development. Uniquely, this proprietary software and technology is not held back - it is made available to customers of TNZI and Symbio Networks throughout the world.
Seamless overflow and inbound routing
Government agencies and utility services often receive sudden and unpredictable peaks in call traffic when a crisis occurs. Due to unexpected events, such as natural disasters or technical emergencies, call wait times become difficult to manage as a result of overflow of incoming traffic.
Pulse is an intelligent, enterprise-level call management solution designed to manage and diffuse volatile surges in traffic. The Pulse system provides prompt updates to crisis-affected customers, maintains a manageable call wait time and enables call centres to overflow calls to another location when experiencing higher levels of incoming calls.
Pulse gives government agencies and utilities proficient control over their call traffic in real-time, depending on the geographic location of calls. Pulse was developed and launched by MyNetFone in 2017 and has won the 2017 ACCOMS award for Vendor Innovation Emerging.
Visualise and analyse your communications data
Enterprise and government organisations use data generated by telephone call patterns to help answer key productivity and budget questions. In the past, big data were difficult to unlock, complex and uneconomical to access.
Precision Analytics is an ingenious tool with advanced reporting capabilities that allow managers and executives to analyse reports on call costs and trends. While many other similar reporting platforms only provide raw data, Precision Analytics provides call analytics and visualisation to help enterprises understand their voice service usage and budget allocation.
Precision Analytics empowers data-driven management, enabling enterprise and government organisations to make intelligent business decisions. Developed in-house and launched by MyNetFone in 2017.
Detect and block toll fraud in real time
Every day, millions of phone calls are made illegally – through a crime called ‘toll fraud’. This crime is an ongoing financial risk for communication service providers. A single attack can cost tens of thousands. In 2013, toll fraud was estimated to have cost the industry $46.3 Billion (CFCA, 2013).
Typically, cyber criminals hack into an enterprise phone system or phone network. Then (while in control of the systems) the criminals collect money to send and receive calls internationally. The criminals don't pay for the overseas calls. Instead, the victim is left with a huge, unexpected bill for thousands of international phone calls.
TollShield® is a software platform that enables users to detect and block toll fraud in real time. It is built upon patent-pending fraud detection technology which can pick out toll fraud from billions of regular calls. This powerful software is proven to all-but-eliminate toll fraud. Developed in-house, TollShield® was launched globally in 2015 and has won the 2016 ACOMMS Award for Vendor Innovation - Emerging.
Start and scale a telecommunications business
The telecom market is a huge opportunity for entrepreneurs and vertically integrated brands. But the barriers to entry are high. A new entrant must develop everything from scratch: products and services, carrier agreements, back-office systems, customer-facing systems, billing and and provisioning software. This is expensive, slow and complicated.
iBoss® delivers a complete set of business tools and telco services in the Cloud, enabling up-and-coming brands to reach their market sooner. The turnkey platform encompasses invoicing, billing, operations, customer service, sales and marketing capability. It is purpose-built for the telecommunications industry.
The iBoss® platform was acquired in 2014. The platform is deeply integrated with the Symbio product suite, enabling rapid deployment of new-generation voice, fax and numbering services. The platform currently supports voice (PSTN and IP), data (ADSL and NBN) and mobile (MVNO) service providers in Australia. iBoss was ranked in Anthill Smart 100 index for 2016.
Open Standard Class 4 / 5 softswitch
OpenCA (OCA) Softswitch delivers a bridge to Next Generation Networks with converged voice, data and multi-media services for global carriers and enterprises. OCA enables carriers and ISPs to realise the economic benefits of network convergence – voice and data, fixed and mobile.
A 'true softswitch' - OCA is a versatile, flexible software-based product that manages the signaling for voice calls over a packet data network - traditionally performed by large Tandem/Transit or Class switches. This data transmission is usually via Internet Protocol (IP), typically referred to as Voice over IP (VoIP), or Packet Telephony.
Other proprietary technology
In addition to SaaS products, the MNF Group owns a range of voice carriage technologies. These proprietary technologies are shared by all MNF Group brands and wholesale customers using the MNF Group network.
- The Symbio LNP enables service providers to 'unlock' Australian and New Zealand landline or mobile phone numbers, to enable faster and more flexible voice service delivery.
- Symbio GRS is a carrier-grade routing system which dynamically manages the path of incoming and outgoing phone calls so as to maximise service quality and minimise carriage cost.